12/18/2023 0 Comments Mass health connector![]() I and opened a case # asking to resolve the issue. Previous case was closed by Mackenzie with no notes on the case left. I asked to speak with her supervisor, and she simply hanged up the phone. That was already too much to handle and absolutely unreasonable and unfair. She said - in order for my family to have a future coverage I need to pay the past due. Why i have to pay for past month when coverage was mistakenly not provided for us. Then I asked her, why i have to be responsible for HC mistakes. She said, she is NOT going to pull anything from the archives. I explained the whole situation to her again, asking to open up all previous cases and recordings. She said - "no, you owe this money and you need pay it if you want a dental coverage going forward. I asked how come, i have a confirmation # that past due supposed to be covered by HC due to its own mistake. ![]() She stated that I owe $380 and i have to pay it if i want a future coverage. I received a call from Mackenzie (the worst and rudest person i've ever talked in my life). On 8/3/22 I opened a new case # about that bill. I was provided a confirmation #504415 that outstanding $380 will be covered by HC.Ī week later i received a bill via mail that i owe $380 for dental coverage. And HC willing to cover that to correct the mistake and satisfy my 15 years of the loyalty. As result the difference for my son coverage supposed to be paid. That all paperwork i received from HC was mistaken. How my son got his cleaning done last year and it was covered is beyond my understanding. The same day i received a call that it turns out that $65 supposed to be a price for only 2 members. On 7/11/22 I opened another case # about the refund. On some reasons case # about refund was closed by HC without my satisfaction / approval. And my dental charge to HC was $65 a month.Īll my payments to HC was made on time, without any delays or questions. All correspondence from HC stated that 3 my family members are covered for dental and health insurance. On 7/7/22 i opened a case # with HC asking for a refund for my son uncovered time. It took 3 month for HC to correct the mistake. Then DD activates us (customers) in their system. Dental cleaning was done and covered last year somehow.Īs i had figured out HC supposed to provide all information to DD. DD confirmed that my son was deactivated in their system from January 2021, due to information supplied from HC. On 7/7/22 i opened another case # about the refund for uncovered time for my son. I have not heard from HC for over a month about this case status. It turned out it was a lie.Ĭase of from 5/13/22 was opened to resolve the issue. However, all mail from HC we ever received was confirmed that 3 my family members are covered. We ended up paid out of pocket for dental service that day. Keep in mind my son had a dental emergency (can not swallow/open his mouth, 101F fever). As a result the coverage for dental services was reinstated through HC and will be available the NEXT day only. I have finally got HC and DD on conference call and it was a zoo : "i see it - I dont see it. They can not talk to each other to resolve the issue, so we have to call them individually to figure out the situation. We were told that DD and HC can not call each other. HC was convincing us that he is covered and HC can see him in HC system. In May 2022 my son was denied a dental service, because we he can not be found in Delta Dental (DD) system. Due to the obvious mistake by HC my son wasnt covered for over a year for dental service. Health Connector (HC) failed to accurately transfer my family information to Delta Dental.
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